Mission
The mission of the UCF Office of Operational Excellence and
Assessment Support (OEAS) is to support efforts to improve
the effectiveness and efficiency of University operations
and the quality of student learning outcomes through assessment.
OEAS will accomplish this by providing support to all administrative
units and academic programs through integrated processes that
include continuous quality improvement, survey development,
data collection, analysis, and guidance in assessment.
Vision
The Vision for the UCF Office of Operational Excellence
and Assessment Support is to become the best administrative unit in
the Florida State University System that provides assessment and process
improvement support to academic and administrative units.
Goals
The primary goal of the UCF Office of Operational Excellence
and Assessment Support is to develop and maintain the capability to
conduct assessments, surveys, and process analyses to support the assessment
and process improvement needs of academic programs and administrative
units. Specific types of capabilities include:
- Designing, conducting, and analyzing surveys,
and disseminating survey results
- Developing and implementing assessment plans
- Conducting process analyses to improve the operational
performance in all functions of the University
- Developing and tracking performance measures to support strategic
planning, regional accreditation, program reviews, and accountability
This goal and the specific goals described below support
the University's goals of achieving the best undergraduate education available
in Florida, achieving international prominence in key programs of graduate
study and research, providing an international focus to curricula and
research programs, becoming more inclusive and diverse, and becoming America's
leading partnership university.
Specific goals include:
- Assessment - OEAS will have the capability
to provide adequate support to monitor the institutional effectiveness
process and assist academic and administrative units in developing
and implementing assessment plans.
- Program Reviews - OEAS will
have the capability to develop an integrative process for reviewing
programs from strategic, operational, and educational outcomes perspectives;
and have the capability to provide ongoing support to academic programs
in conducting program reviews.
- Department Performance Review - OEAS, working
with the Assessment and Planning Office of Student Development and
Enrollment Services (SDES), will have the capability to provide an
integrative process for reviewing departments from strategic, operational,
and quality service perspectives, and support their reviews.
- Strategic Planning - OEAS will have the capability to provide adequate
support to monitor the status of strategic planning and assist units
in developing strategic plans and monitoring progress toward goals.
- Accountability and Efficiency Measures - OEAS will have the capability
to assist in the development of useful accountability measures and
measures of operational efficiency; and the development of a reporting
mechanism to provide timely feedback to departments and units.
- Program Accreditation - OEAS will have the capability to assist
academic programs in developing and implementing self studies and
assessment plans to support program accreditation.
- University-level Surveys - OEAS will develop and maintain a high
level of capability to design, distribute and analyze university-level
surveys and provide timely and useful feedback to academic and administrative
units.
- Ad Hoc Surveys - OEAS will develop and maintain adequate capability
to support the needs of administrative and academic units for specialized
surveys by providing consultation on survey design and analysis.
- Process Analysis - OEAS will develop and maintain a high level of
capability to assist administrative and academic units with analyzing
their processes and operations to identify improvement opportunities.
- Special Studies - OEAS will develop and maintain adequate capability
to assist the Administration with special studies related to operational
excellence, assessment, performance measurement, and other topics.
Integral to this mission is the staff of OEAS:
Dr. Paula S. Krist, Director
Dr. Patrice Lancey, Associate
Director
Uday Nair, Coordinator, Statistical
Research
Hector Lopez-Roman, Coordinator,
Management Analysis
To view links related to the mission of OEAS, click
here.
To view presentations and reports in support of UCF
and the OEAS mission, please click here.
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